Refund and Dispute Policy

Overview

At LocalAI, we are committed to providing high-quality AI applications and ensuring customer satisfaction. This policy outlines our approach to refunds and dispute resolution for our desktop AI applications.

Digital Product Policy

Refund Eligibility

  1. 1. Software Functionality Issues
    • • If the software fails to function as described on our website
    • • If the software is incompatible with your system despite meeting minimum requirements
    • • If the software contains critical bugs that prevent basic functionality
  2. 2. Non-Eligible Cases
    • • Change of mind after purchase
    • • Inability to run the software due to system requirements not being met
    • • Issues arising from improper installation or usage
    • • Partial usage of the software

Refund Process

  1. 1. Request Submission
    • • Submit a refund request within 14 days of purchase
    • • Include detailed information about the issue
    • • Provide system specifications and error messages if applicable
  2. 2. Review Process
    • • Our team will review your request within 3-5 business days
    • • We may request additional information or screenshots
    • • We may offer technical support as an alternative to refund
  3. 3. Refund Processing
    • • Approved refunds will be processed within 7-10 business days
    • • Refunds will be issued to the original payment method
    • • You will receive a confirmation email once processed

Dispute Resolution

Technical Support

  1. 1. Initial Support
    • • Contact our support team via email
    • • Provide detailed description of the issue
    • • Include relevant screenshots or error messages
  2. 2. Escalation Process
    • • If initial support doesn’t resolve the issue
    • • Request escalation to senior technical support
    • • Provide case number and previous communication

Dispute Resolution Steps

  1. 1. Documentation
    • • Keep records of all communications
    • • Document the issue with timestamps
    • • Save relevant screenshots and error messages
  2. 2. Mediation
    • • If direct resolution fails, we may suggest mediation
    • • Both parties will work with a neutral third party
    • • Goal is to reach a mutually acceptable solution

Contact Information

For refund requests or disputes, please contact us through any of the following channels:

  1. 1. Email Support
    • • Primary Email: support@localai.top
    • • Alternative Email: buptlindaoyu@gmail.com
    • • Response Time: Within 48 business hours
  2. 2. Online Support Ticket
    • • Visit our support ticket system at: https://localai.top/user/ticket/
    • • Create a new ticket with detailed information about your issue
    • • Our team will respond within 24-48 business hours
  3. 3. Support Process
    • • Please include your order number and purchase details
    • • Provide a clear description of the issue
    • • Attach relevant screenshots or error messages
    • • Specify your preferred contact method for follow-up